Privacy policy

Privacy Policy

Last Updated: [Insert update date]

Welcome to Talagti.

At Talagti, we respect your privacy and understand the importance of protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your data when you use the Talagti application.

Talagti is a multi-vendor delivery application operating in Damietta, Egypt, specializing in grocery, supermarket, cheese, and other food-related products.

By using the application, you agree to the privacy practices described in this policy.


1. Data We Collect

We may collect certain data necessary to provide our services, including:

Account Information

Such as your name, phone number, email address if provided, and login credentials.

Address and Delivery Information

Such as delivery address, area, nearby landmarks, apartment number, floor number, or any other details you provide for delivery.

Location Data

We may use your geographic location to identify nearby vendors, calculate delivery fees, improve order speed, and help delivery drivers reach you accurately.

Order Information

Such as ordered products, order value, payment method, order status, order history, and any notes you add to your order.

Payment Information

If online payment is used, payment data may be processed through approved third-party payment service providers. We do not store full payment card details within the application.

Support and Communication Data

Such as messages, complaints, inquiries, or support requests you send to our customer service team.

Technical Data

Such as device type, operating system, app version, IP address, and usage logs, for the purpose of improving performance and resolving technical issues.


2. How We Use Your Data

We use the data we collect for the following purposes:

  • Creating and managing your account.
  • Processing and delivering your orders.
  • Connecting customers with vendors and delivery drivers.
  • Calculating delivery fees and service availability.
  • Tracking order status and sending related notifications.
  • Providing customer support and technical assistance.
  • Improving the application and user experience.
  • Preventing fraud or misuse of the application.
  • Sending offers or promotional notifications where permitted or based on your preferences.
  • Complying with legal or regulatory requirements when necessary.

3. Sharing Data with Third Parties

We do not sell your personal data to any third party.

We may share certain data only when necessary with:

Vendors on the Application

So they can prepare your order and view the required product details.

Delivery Drivers

So they can deliver the order to the correct address and contact you when necessary.

Payment Service Providers

When online payment is used, to process payments securely.

Technical Service Providers

Such as hosting providers, notification services, maps, analytics, or technical support providers, only to the extent necessary to operate and improve the application.

Competent Authorities

If required by law or to protect the rights of the application, users, vendors, or delivery partners.


4. Location Data

Talagti uses location data to facilitate ordering and delivery within Damietta.

You can disable location access from your device settings. However, some app features may not work accurately, such as automatic address detection, distance calculation, or displaying nearby available vendors.


5. Notifications

We may send you notifications related to your order status, such as order acceptance, preparation, dispatch, delivery, or completion.

We may also send notifications about offers, discounts, or new products. You can control notifications through your device settings or through the application settings if available.


6. Data Protection

We use appropriate technical and organizational measures to protect user data from unauthorized access, modification, loss, or misuse.

However, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security of data.


7. Data Retention

We retain your data as long as your account is active or as long as needed to provide the service, process orders, resolve disputes, comply with legal obligations, or improve the application.

You may request deletion of your account or data through the contact methods provided below.


8. User Rights

Subject to applicable laws and regulations, you may request to:

  • Access the data we hold about you.
  • Correct or update your data.
  • Delete your account or certain personal data, unless retention is legally or operationally required.
  • Withdraw consent for certain types of processing, such as promotional messages.
  • Object to the use of your data for purposes not necessary to provide the service.

To process your request, we may need to verify your identity first to protect your account and data.


9. Children’s Accounts

Talagti is not intended for children under the legal age required to use digital services without parental or guardian supervision.

If we become aware that a child’s data has been provided without parental or guardian consent, we may delete the data or disable the related account.


10. External Links and Services

The application may contain links or services provided by third parties, such as payment gateways, maps, or communication services. We do not control the privacy policies of these third parties, and we recommend reviewing their policies when using their services.


11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to improve clarity or reflect operational or legal changes.

The updated version will be published within the application or on the website. Your continued use of the application after any update constitutes acceptance of the revised policy.


12. Contact Us

If you have any questions about this Privacy Policy or wish to request the modification or deletion of your data, you can contact us through:

Email: [Insert email address]
Phone Number: [Insert phone number]
City: Damietta, Arab Republic of Egypt